Friends and Family Test

For general information about the Friends and Family Test, click here for an NHS choices guide.

You can complete our Friends and Family test here, and results are also collated from paper versions of the test in our waiting rooms.

Patients are asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”.  Results are collated according to whether they answered positively (extremely likely or likely), passively (neither likely nor unlikely) or negatively (unlikely or extremely unlikely).

Here is some of the recent feedback from the Friends and Family Test forms at the practice and online.

 

Dates

Department

Response

15/08/2018

GP

All the staff are superb, doctors, nurses and admin staff are fantastic

14/08/2018

GP

Because the staff were exceptionally kind and understanding. Plus we were able to see a doctor straight away.

16/07/2018

GP

I find the surgery faultless. All staff have the utmost respect and consideration. Dr Exley who I seen yesterday is always caring and has incredible dedication and professionalism.

10/07/2018

GP

All the staff at Marybone Health Centre are superb, professional and approachable, a perfect mix for a great business

19/06/2018

GP

Unlike other surgeries you can get an appointment right away and the staff are so friendly.

15/06/2018

GP

Yes because use are the best for patients care top of the pops.

29/05/2018

Nurse

Nurse was amazing, explained everything clearly and made me feel really comfortable

15/05/2018

Nurse

Friendly and encouraging staff. From the reception to the nurse. I felt safe.

19/04/2018

GP

Friendly and encouraging staff. From the reception to the nurse. I felt safe.

11/04/2018

GP

Because Doctor Valenti­ is a superb GP, extremely thorough and professional. I have the utmost confidence in her as a GP. Also the nursing staff and practice staff are fantastic – combine this with the staff at the dispensary next door and the whole business couldn’t be any better. Highly appreciated and would certainly give it top marks all round

14/03/2018

GP

Intelligent empathetic practical prompt

01/03/2018

GP

I managed to get an appointment on the same day as I phoned up, only waited 5 minute tops in the waiting room and the lady who was my doctor/nurse was very kind and reassuring!

23/02/2018

GP

I’ve been extremely worried about my condition for a long time and the GP who seen me was fantastic and put my mind at ease immediately and was extremely thorough in going forward in tests. The GP’s approach was perfect – professional, knowledgeable and friendly at the same time. This level of thoroughness makes me feel hugely appreciative and this is pretty much priceless. I’d certainly recommend friends and family to attend Marybone Health Centre for treatment. What an excellent health centre.

05/02/2018

GP

You could’nt get better service if you went private.:)

11/01/2018

GP

Because all the staff from the cleaner to the doctor’s very speciel people from the bottom of my heart and i mean that without a doubt.

04/01/2018

GP

I’m always treated with respect. Dr Exley (who I seen today) listens, cares and always treats you with dignity and shows compassion. I can’t fault the place and am so glad that I chose to move to this GP practice after hearing good reports from other patients. Also, the desk staff areefficient, polite and are always out to help you with any queries or questions you may have.

11/12//2017

Nurse

easy to make an appointment and got the good advise and treatment

08/12/2017

GP

I can never thank you enough guys! (all of you, really; the doctors, receptionists and also the chemists). You have been so great in supporting a helpless suicidal patient like myself. I have been having such an extremely hard time since my own family has abounded me after my divorce! But after I come and speak to you guys every time I am feeling very suicidal, I cheer up a bit straight away and I always feel so blessed to have you, and feel grateful too for that! So, thank thank you all very much from the bottom of my heart… I couldn’t have survived and made it this far without your fabulous help and support, indeed.. All the best! xx

15/11/2017

GP

Yes i think from my point of view i have never been let down as far as am concereuse are the a.team.

03/11/2017

Nurse

Very friendly staff and a really short wait time!

19/10/2017

Nurse

Helpful, friendly receptionists. Practice nurse was very knowledgeable and efficient! Easy to get an appointment. Very good service!

16/10/2017

GP

Because the staff an doctors our really nice and helpful as well as the nurses it’s a really good practice.thanks

25/09/2017

GP

Ease of use (online booking), friendliness of staff and professionals, knowledge and understanding of doctors and nurses.

01/09/2017

GP

The staff are really supportive and extremely friendly. The doctors I ve been seeing are very helpful and supportive as well. They care about my life and well being very passionately. I ve been having a personal crisis and got a lot of support from the doctors which I couldn’t get from my own family. So, thank you very much all. Bless you. Xx