Rights and responsibilities 

Patients have rights to:

  • Be registered with a GP
  • Be offered a health check
  • Receive emergency care at any time
  • Receive appropriate drugs and medicines
  • Be referred for a specialist opinion where appropriate
  • Choose whether or not to take part in medical research or student training
  • To have involvement in decisions around the treatment and care you receive
  • To have a choice of treatment options including any referral to Secondary Care
  • To be treated with dignity, respect and with due regard for age, sex, religious persuastion, sexual orientation, racial origin, clutural and linguistic background and any disability

 

Patients have responsibilities to:

  • Try, where possible to use our service within the resources available
  • Cancel a pre-booked appointment
  • Not be violent or display abusive behaviour
  • Maintain good relations with the Practice

eConsults are switched off during weekends, but you can still use the service for self help information.

ADMINISTRATION QUERIES

Administrative queries such as reports and sick notes, with a reply by the end of the next working day.

eCONSULTS

Appointment requests and medical advice from one of our clinicians, with a reply by the end of the next working day.

PRESCRIPTION REQUESTS

Find out how to order repeat prescriptions online.

REGISTER

Register as a patient with the practice.